Return & Refund Policy

We offer refund and/or exchange within the first 15 days of your purchase. If 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds

Your item must be unused and in the same condition that you received it.
The item must be in the original packaging.
To complete your return, we require your Order Number

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@dentalplususa.com to coordinate this exchange.

Partial refunds are granted

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at order@dentalplususa.com.

Shipping

Before you ship anything back to us, please communicate with order@dentalplususa.com
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.